Privacy Policy
Last updated November 9, 2026
CargoTrue ("CargoTrue", "we") runs the CargoTrue driver app and cargotrue.com. Companies that move freight (carriers and brokers) use CargoTrue to track the loads they give to drivers. This policy says what we collect, why, and what you can do about it.
Drivers
When you use the app we collect:
- Your mobile number and, if you give it, your name: to sign you in with a code by text and to show you the loads companies give you.
- Your location, also in the background, only while a load you accepted is active. Tracking starts when you accept a load and stops when you pause it, when the load ends, or when you sign out. We do not collect location at any other time.
- Motion (moving or stopped), to send points more often while driving and save battery while stopped.
- Phone details: model, system and app version, battery level, location settings, an identifier of the app install, the push notification token, and the result of safety checks (rooted or jailbroken phone, emulator, fake location app, VPN, modified app).
- Your IP address and its approximate place (country, state, city).
- Photos and files you send, such as the bill of lading and the proof of delivery.
Companies
When a company signs up we collect its public FMCSA record (USDOT and MC numbers, name, address and phones), and the names, mobile numbers and emails of the people who use its account.
How we use it
- To show a load to the company that gave it to you: position, stops, arrival and departure times, estimated arrival, photos and files.
- To give the company a link it can share with its customer, which shows only whether the load is moving or stopped, the trail and the stops. That link never shows your phone details.
- To detect fraud, such as a fake location or another phone on the same load, and tell the company.
- To sign you in, to send texts about your loads, for support and to keep the service secure.
We do not sell personal information and do not use it for advertising.
Who receives it
- The company that gave you a load, for that load only.
- Providers that run parts of the service for us, under contract: Twilio (texts and calls), Expo, Google and Apple (notifications and device checks), IPinfo (IP address information) and map services (addresses and routes).
- Authorities, when the law requires it.
How long we keep it
Locations, photos and files of a load are deleted 90 days after the load ends. Account information is kept until the account is deleted.
Your choices
- Pause tracking or reject a load in the app.
- Delete your account in the app (Profile, Delete account) or by writing to support@cargotrue.com. Active loads stop sharing your location at once.
- Ask what we have about you, or ask us to correct or delete it, by writing to support@cargotrue.com.
Security
All traffic is encrypted (HTTPS). Sign-in codes and API secrets are stored only as hashes.
Children
CargoTrue is for professional drivers and companies, not for anyone under 18.
Changes
When this policy changes we update the date above, and we tell users in the app when the change is important.
Contact
CargoTrue, support@cargotrue.com